Try the solutions below if your phone screen:
- Doesn’t respond
- Flickers
- Jumps
- Flashes
- Shows dead pixels
- Stays blank
Step 1:Check your phone's screen
Important:After you try each recommended solution, check to find whetherit fixed your issue.
- Make sure that your screen isn't cracked, chipped, or damaged.
- If you have a case or screen protector, take it off.
- If you're wearing gloves, take them off.
- If you've put any stickers over the screen or sensors, peel them off.
- Make sure that your screen is clean.
Step 2: Try these troubleshooting steps
- On most phones, press your phone's power button for about 30 seconds, or until your phone restarts.
- On the screen, you might need to tap Restart
.
.Tip:After you restart, if your touchscreen is still completely unresponsive, learn how to reset your phone to factory settings(below).
Find out whether an app causes your problem
Important: To learn how to turn safe mode on and off, go to your device manufacturer’s support site.
- Turn on safe mode.
- Touch the screen.
- If the screen works in safe mode, an app is most likely causing your issue.
- Turn off safe mode.
- To find the app that causes issues, uninstall recently downloaded apps one by one. After you remove the app that causes the problem, you can reinstall the other apps you removed.
Test the affected part of your screen
- Touchthe top left corner of the screen.
- Slowly drag your finger to the bottom right corner without lifting. Try to move your finger slowly enough that you can count to 10 before reaching the opposite corner of the screen.
- If you can drag your Quick Settings bar and notifications all the way to the bottom of the screen
The problem isn't caused by a specific area on your screen. Learn how to reset your phoneto factory settings(below). - If your Quick Settings bar and notifications releasewhile you're still dragging your finger across the screen
Repeat the test. If they releaseagain, note whether it happened in the same place on the screen. Thencontact your device manufacturer.
- If you can drag your Quick Settings bar and notifications all the way to the bottom of the screen
Important: Settings can vary by phone. For more info, contact your device manufacturer.
- Open your phone's Settings app.
- Tap SystemDeveloper options. You'll see this only if you have developer options turned on.
- Turn off Developer options.
Developer options. You'll see this only if you have developer options turned on.Step 3: Use advanced troubleshooting
Consider resetting your phone to factory settings
Important: Afactory data reset will remove all data from your phone.You can restore any data stored in your Google Account, but all apps and their associated data are uninstalled. Before you perform a factory data reset, back up your phone.
- Learn how to back up and restore data.
- Learn how to perform a factory data reset.
Tips:
- If your phone doesn't respond or stays blank, you can use the your phone's buttonsto trigger a factory data reset.
- If an app that you downloaded caused the issue and you reinstall that app, the problem could come back.
Contact your device manufacturer
If you still have trouble, visit your carrier or manufacturer support site.
Related resources
- Prevent a cracked screen
- Fix a phone that freezes or is unresponsive
Need more help?
Try these next steps:
Get to know your Android phone
Learn how to use your Android device and get the most out of Google. Get step-by-step guides and instructional videos on how to set up your phone, customize your settings, and use apps.
